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"When users are accustomed to using a pattern, even a minor change in that pattern can be very expensive in performance terms. In fact, the minor change is confusing in two ways: (1) since the difference is minor, it can go unnoticed, hence , and (2) since the user is already well-trained with the standard pattern, their knowledge masks the new pattern and inhibit learning." - Shay Ben-Barak
"When users are accustomed to using a pattern, even a minor change in that pattern can be very expensive in performance terms. In fact, the minor change is confusing in two ways: (1) since the difference is minor, it can go unnoticed, hence , and (2) since the user is already well-trained with the standard pattern, their knowledge masks the new pattern and inhibit learning." - Shay Ben-Barak
